Shipping policy
Shipping Policy
Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment. Custom or personalized orders may require additional processing time.
Shipping Methods:
- We offer several shipping options to meet your needs, including standard and expedited shipping. The available options will be presented at the time of checkout.
Shipping Rates:
- Shipping charges are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.
International Shipping:
- We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment by clicking on the provided link.
Shipping Delays:
- While we make every effort to ensure timely delivery, please note that shipping times may be affected by factors beyond our control, such as customs processing, natural disasters, or carrier delays. We appreciate your understanding in such circumstances.
Lost or Stolen Packages:
- We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. If you encounter any issues, feel free to reach out to our customer support team for assistance.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make a change to your shipping address, please contact us as soon as possible.
Returns Due to Shipping Issues:
- If a package is returned to us due to an incorrect address provided by the customer or if the package goes unclaimed, the customer will be responsible for the reshipment costs.
Contact Information:
- If you have any questions or concerns about our shipping policy, please contact our customer support team at pristineprintsllc24@gmaill.com or (559) 825-5828.